The operations software my agency runs on. Built in-house, used every day, and the reason I know what this kind of tool gets wrong.
Tarly is the software ScaleWise VA runs on. Time tracking, tasks, invoicing, client records, a knowledge base and team monitoring, in one place, built by me for a team that was drowning in four tools that did not talk to each other.
We were running time tracking in one product, tasks in another, invoicing in a third, and process documentation in a shared drive nobody opened. Every one of them was decent. The cost was not any single tool, it was that the numbers never agreed and somebody spent hours a month reconciling them by hand.
The specific thing that pushed it over was invoicing. Hours lived in one system and invoices in another, so producing a client invoice meant exporting, filtering, and trusting that whoever did the export had picked the right date range. That is a job that should not exist.
It notifies through Slack rather than email, has a public API for the teams that want their own reporting on top, and runs on Cloudflare Workers, which is why it loads the way it does.
Two things worth saying out loud.
Monitoring is a trust problem before it is a technical one. Screenshot tooling built without the team's consent gets worked around within a week, and then you have surveillance that does not even produce accurate data. Every capture in Tarly is driven by flags on the member's own record and the client asks before it starts. Teams accepted it because of that, not despite it.
The other is that the reconciliation work I was trying to remove was never really about the tools. It was about two systems each holding a version of the truth. Merging them did not save time by being faster; it saved time by making the disagreement impossible.
Not yet, honestly. Tarly is internal software that runs one agency well and has not been through anything that would make it safe to hand to a stranger: no billing, no onboarding, and a set of assumptions baked in that are true for us and probably not for you.
If you run an agency with the same problem and want to compare notes on how you solved it, or you want to know whether it is worth building rather than buying, that is a conversation I enjoy having. Email hello@scalewiseva.com. I wrote about the decision to build it here.